At Metal Sheets Ltd, many of our products are supplied as raw materials or made to order.
Please read the following carefully before placing your order.
This policy does not affect your statutory rights under UK consumer law.
We accept returns of standard, uncut sheet metal subject to the following conditions:
Important:
If a sheet was supplied with a protective film and that film has been peeled back, lifted, or removed in any area,
the sheet is classed as used and cannot be returned. This applies even if only a small corner
of the film has been lifted.
Once protective film is disturbed:
For this reason, film-disturbed sheets are non-returnable.
Return requests for eligible stock sheets must be made within 14 days of delivery.
Sheets supplied in custom cut sizes are non-returnable.
This includes:
These items are cut specifically to your order and cannot be resold.
Bespoke fabricated products are non-returnable, including but not limited to:
Exceptions apply only if:
If we have supplied the wrong material, size, or product, we will:
Please notify us as soon as possible so we can resolve this quickly.
If your order arrives damaged:
Where possible, we may discuss:
Each case is assessed individually.
Brass, copper, zinc, mild steel, and similar metals are living materials and may show:
These characteristics are not defects and form part of the nature of raw metal once exposed.
All returns must be approved in advance.
Please contact: sales@metalsheets.co.uk
Include your order number and details before returning any goods.
Unauthorised returns may be refused.
Returned goods must be adequately packaged for transit. We cannot accept responsibility for damage incurred during return shipping.
