This Returns & Refunds Policy applies to products and services supplied by
Metal Sheets Ltd, including through our trading brands and websites:
Metal Sheets, Metal Offcuts, Designs05, Kraft Metals and MS Laser Services.
Many of our products are supplied as raw materials, cut to customer-specified
dimensions, or manufactured and finished to order. Please read the following
carefully before placing your order.
This policy does not affect your statutory rights under UK consumer law.
We accept returns of standard, uncut stock sheet metal, subject
to the conditions below.
Returned sheets must be:
Protective film: If a sheet was supplied with protective film,
please do not peel back, lift or remove the film if you may wish to return the
sheet.
Once protective film has been disturbed, the metal surface may be exposed to
air, moisture, fingerprints and handling marks. Materials such as brass, copper
and zinc can begin to oxidise or change in appearance after exposure.
Consequently, a sheet with disturbed protective film may no longer be suitable
for resale as new and we may be unable to accept it as a change-of-mind return.
For eligible consumer returns, please contact us within the applicable statutory
cancellation period. For other returns, please contact us as soon as possible
and normally within 14 days of delivery.
Sheet metal cut to dimensions specified by the customer is made to order
and cannot normally be returned or exchanged because the customer has changed
their mind.
This includes, for example:
For consumer orders, goods made to the customer’s specifications or clearly
personalised are generally excluded from the statutory cancellation right that
normally applies to distance sales.
This does not affect your statutory rights if goods are faulty, damaged,
incorrectly supplied or not as described.
Bespoke, personalised and made-to-order products cannot normally be
returned or exchanged because the customer has changed their mind.
This includes, but is not limited to:
This does not affect your statutory rights if the goods are faulty, damaged,
incorrectly supplied or do not conform to the agreed specification.
If we have supplied the wrong material, size, finish or product, or you believe
the goods are faulty or do not match the agreed specification, please contact
us as soon as possible.
Please provide:
Where goods are confirmed to have been supplied incorrectly or are faulty, we
will deal with the matter in accordance with your statutory rights. Depending
on the circumstances, this may include replacement, repair, price reduction or
refund as appropriate.
Please contact us before returning goods so that we can advise you of the
appropriate return arrangements.
Please inspect your order as soon as reasonably possible after delivery.
If goods appear to have been damaged in transit, please
where possible notify us within 48 hours and provide photographs
showing:
Prompt notification helps us investigate the damage with the carrier and arrange
a suitable resolution.
Depending on the circumstances, we may discuss:
The request to notify us within 48 hours does not affect your statutory
rights.
Many of the materials we supply are natural or unfinished metals. Brass, copper,
zinc, bronze, mild steel, Corten steel and similar materials can naturally
change in appearance through exposure to air, moisture, handling and the
surrounding environment.
Natural characteristics may include:
These natural characteristics are not necessarily defects. Decorative,
patinated, aged and hand-finished metals may also show intentional variation
between individual pieces.
Where a particular appearance or finish is important to your project, please
discuss your requirements with us before ordering.
Where a standard stock item is eligible for a change-of-mind return, please
contact us before sending it back.
Unless otherwise agreed or required by law, the customer is responsible for
the cost of returning change-of-mind goods to us.
Goods should be securely packaged to prevent damage during return transit.
Please retain proof of postage or carrier documentation.
Where goods are being returned because they are faulty, damaged, incorrectly
supplied or not as described, please contact us first so that appropriate
return arrangements can be agreed.
Once an eligible return has been received, we will inspect the goods and process
any refund due in accordance with the applicable consumer law and the original
method of payment where appropriate.
We may make deductions where permitted by law if returned goods have been
handled beyond what is reasonably necessary to establish their nature,
characteristics and functioning and their value has consequently been reduced.
Statutory consumer cancellation rights apply to consumers and do not apply in
the same way to purchases made wholly or mainly for business purposes.
Returns from business customers are subject to the agreed terms of sale and
must be approved by Metal Sheets Ltd in advance.
Custom-cut, bespoke and made-to-order goods supplied to business customers are
non-returnable unless they are faulty, incorrectly supplied or otherwise agreed
by us.
Please contact us before returning any goods.
Email:
sales@metalsheets.co.uk
Please include:
We will then confirm whether a return is required and provide the appropriate
return instructions.
Please do not send goods back without contacting us first, particularly where
the goods are damaged, faulty or were supplied incorrectly.
Metal Sheets Ltd
Trading as Metal Sheets, Metal Offcuts, Designs05, Kraft Metals and
MS Laser Services.
